City Mission Residents Go Back to School
City Mission's Career Training and Education Center (CTEC) in Action
On June 11, the City Mission Career Training and Education Center offered a three-week Customer Service and Sales Fundamentals training course. All three students who took the course successfully completed a National Retail Federation exam and attained a certificate that they can now list on their resumes and present to prospective employers. “We’re trying to show our residents that we can be a really great support system for them,” said Brianna Kadlecik, the Vocational Assistant at City Mission’s Career Training and Education Center. There are more people on their team than they think. I’m on their team. Everyone here at the Mission is on their team.
Brianna Kadlecik, is the Vocational Assistant for Career Training and Education. The course consists of both classroom training, which Kadlecik designed with creative exercises, role plays, and discussions to engage every type of learner, and practical, on-the-job training at Hidden Treasures, a thrift store owned and operated by City Mission, where students can put into practice what they learn in the classroom. Sharon, Joe, and Dave, the three students in the class, worked hard to learn new terms and concepts that will help them achieve a stable and independent life after they leave City Mission.
Sharon is not a City Mission resident but a member of the Washington community who is taking full advantage of the services the mission provides in order to improve her life and get a better job. She has worked in retail, but she says that the Customer Service and Sales Fundamentals class helped her to see her past retail experience in a different way. “I learned about things that were going on behind the scenes,” she said “that I didn’t realize when I was working. ”The City Mission Career Training and Education Center also helped her build her resume. “That was the hardest part for me. I had to seriously rework everything and create a whole new resume. But now I have a resume I’m proud of.”
Joe, 57, has been a City Mission resident for 10 months. “I’m ready to go out and sell a Mercedes,” he said after completing the course. He never worked in retail, but he did work for 23 years in a warehouse. “Brianna is really good at holding you accountable and keeping you motivated,“ he said. “I took this course, because I want to prove to myself that I’m capable of holding myself accountable. And I think it’s important to remain teachable. It’s been 30 years since I was in a classroom."
When Dave came to the mission 7 months ago, he was amazed. “On the day I walked in,” he explained “I said to myself, ‘this is a homeless shelter? No way.’ Words can’t describe it. It feels more like a family than anything. It baffled me that everyone was so welcoming. ”He worked at a local restaurant for 6 and a half years, 2 years as a line cook and 4 and a half as the head chef. “It was very stressful,” he said. “I think I’m done with that.” He’s not sure yet what he wants to do after he finishes the City Mission program, but he is grateful for the opportunity to take this course and continue to better himself while identifying options for his future career.
According to Kadlecik, one of the goals of the training is “to help students gain a deeper understanding of all the opportunities available within retail and to envision themselves within that bigger picture.” But it’s also about more than that. “Every resident has potential and a future,” she explained. “It’s my job to help them see that. They are battling so many things that, sometimes, they think they have no value. I try to help them think about their future and to understand that making a living is about more than just getting by. ”Kadlecik hopes that this course can springboard students into a job or career that can be their first step to a better life. “We have the ability to provide tangible hope for their future,” she explained. “We are doing work that directly translates into who they will be when they leave the Mission. Our job is to help our residents see the value in themselves -- to help them become more confident, more independent, so they can market themselves to employers with renewed confidence.”“It’s a joy for me every day to work with residents,” she said. “It is an absolute honor that they trust me with their struggles and their stories. Every day, I get to help them bridge the gap between recovery and independent, sustainable living.